Your connection. Your choice.
Refund and Cancellation Policy
One free community
Eligible adults can register free, prepare a private profile and add photographs. After email verification, profile completion, at least three photographs, staff approval and publication consent, members can browse, filter, express interest and message mutual connections. Core community features are free for eligible members. Blocking, reporting and privacy controls remain available. Location restrictions and reasonable safety limits apply.
A clear payment promise
SCW provides one free membership. The rights below concern applicable historical transactions only and do not describe a current offer.
14-day refund window
Request a full refund within 14 calendar days after successful payment or service availability, whichever is later. We review the request to confirm the payment, account ownership, activation date, request date and whether that payment has already been refunded. Trying the service does not by itself disqualify you. An eligible request receives a full refund without an administrative deduction. The request date determines whether you are within the window; time spent on our investigation does not make a timely request late. Mandatory cancellation and refund rights under applicable law remain available independently of this voluntary window.
Incorrect charges or unavailable service
Contact support about duplicate, unauthorised or incorrect charges. Confirmed duplicate charges and payments collected for a service we cannot activate will be refunded. If an applicable historical service ended before its agreed term, we provide a proportionate refund for the unused period, or any greater remedy required by law. Membership does not guarantee matches or a relationship.
After the refund window
Outside the voluntary window, a change of mind or account closure does not ordinarily create a partial refund, except where the service is not delivered as promised or applicable law requires one. Death, qualifying disability, relocation outside the service area and other statutory circumstances may create rights to unused-service refunds or other relief. The state notices in your retained agreement explain additional cancellation rights and deadlines; a missing notice does not shorten a right. Account restrictions do not remove mandatory consumer rights; refund requests involving restrictions will be considered individually.
How to request a refund
Email support@singleconnectworldwide.com with subject Membership refund. Include the account email, payment date and receipt or payment reference, and optionally a brief explanation. A reason is not required for an eligible cooling-off cancellation. A clear cancellation request does not need our preferred subject line or a special form unless applicable law requires one. Written requests may also be sent to Autowale Services LLC, 951 Yancey Court, Loganville, GA 30052, United States. Never include a password or complete card number. We aim to acknowledge requests and decide straightforward requests within 5 business days of receipt. Business days are Monday through Friday, excluding US federal holidays. If further investigation is necessary, we explain the outstanding issue and provide a next-update date within that period. We comply with any shorter legal deadline. Approved refunds return through the original payment method; bank processing time varies and will be explained when the refund is issued.
Review criteria, denials and appeals
We may request only information reasonably needed to verify a claim. We may decline the voluntary refund where the request is outside the 14-day window, no corresponding payment can be established after reasonable verification, or that payment has already been fully refunded. Suspected deception requires documented review, not an automatic denial. A complaint, ordinary use, lack of a match or an account restriction alone does not defeat an otherwise eligible timely request. We explain any denial in writing and allow an appeal to support. Statutory refunds are not conditional on our discretion. If a bank dispute is open, we coordinate through the payment provider to avoid duplicate reimbursement without requiring you to surrender your dispute rights.
Cancellation and expiry
For applicable historical transactions, written hold, cancellation, refund and dispute rights remain available through support. Account closure and a historical refund request are separate; tell support if you need both. You may contact your bank or payment provider about a payment dispute.