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Law Enforcement Request Protocol
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Scope and contact
This protocol describes handling of official requests about Single Connect Worldwide, operated by Autowale Services LLC. Send requests from an official agency email to support@singleconnectworldwide.com with subject Law enforcement request. This inbox is not an emergency dispatch service, is not monitored continuously, and does not by itself constitute acceptance of formal legal service.
Information to include
Provide agency name and jurisdiction, officer name/title and official contact details, case/reference number, the legal authority and a copy of the relevant process, specific account identifiers, the records sought, the date range and time zone, deadline and any lawful nondisclosure restriction. Identify the legal basis for requests made outside the operator’s jurisdiction. Do not ask for all users’ records where a narrower request will suffice.
Validation and disclosure
We will verify the requester and assess jurisdiction, validity, scope and applicable legal requirements before disclosure. We may request clarification or challenge defective or overbroad demands. We disclose only responsive information in our possession or control when legally required or otherwise lawfully permitted. We cannot supply records that do not exist, recover data already deleted, or provide plaintext passwords. Provider-held records may require a request to that provider.
Preservation
Identify preservation requests clearly, stating relevant accounts, record types, dates, legal authority and duration. We will assess and preserve available responsive records as legally required, document the scope, and review expiry. Preservation is not disclosure. Extensions require a valid basis; we do not promise unlimited retention or restoration of deleted records.
Emergency requests
For imminent danger, contact local emergency services first. Agencies may mark a request Emergency — imminent danger and describe the specific threat, people at risk, urgency, requested records and legal basis for emergency disclosure, with a verified callback number. We assess requests under applicable law; this channel does not promise immediate response or automatic disclosure.
Notice, records and child safety
We ordinarily seek to notify the affected member where legally permitted and safe, but may delay or omit notice where prohibited or where notice creates a serious risk or compromises an investigation. We document request validation, access, preservation and disclosure decisions. Suspected child sexual exploitation or trafficking is escalated for appropriate legal reporting and evidence-preservation duties. Illegal imagery must not be emailed to this inbox.